It’s a whole new world — of technical difficulties.
Disney’s steaming service Disney+ launched at 6 a.m. ET Tuesday, with hundreds of movies and TV shows and more than a dozen original series and films from both Disney and Marvel.
But Twitter users almost immediately reported glitches and error messages, the Hollywood Reporter says.
More than 7,600 users reported that the service was not working, with the majority citing issues with streaming videos and logging in, according to DownDetector.com. Many received “unable to connect” messages.
One bright blue error screen that appears for subscribers with problems depicts Mickey Mouse and his dog, Pluto, wearing spacesuits, with the text: “We are having a problem. Please exit the app and try again.” Yet another — appropriately enough — features Ralph and Vanellope of “Wreck-It Ralph.” Another Disney+ glitch reported by users Tuesday morning was a blank screen that says, “Sorry something went wrong. Please try again later.”
Subscribers reporting Disney+ issues to DownDetector.com outlined their complaints. “Anyone else having #DisneyPlus issues? All I want to do is get my Darkwing Duck on,” one impatient fan wrote. Said another, “#DisneyPlus already has technical issues. I don’t understand why companies don’t prepare for a large amount of people on their servers.”
First-day launch issues are typical, noted more sympathetic viewers. “Everyone that is having problems with #DisneyPlus right now, welcome to the first day of #WWENetwork launch 5 years ago. Since then, I never sign up for a service the day it launches. I will wait a few days,” said one user who reported problems to DownDetector.com.
Kevin Mayer, head of Disney’s direct-to-consumer and international unit, said last week that these hiccups were bound to happen. “There are always technical glitches,” he said, “and you can always improve the technical performance of any service like this.”
Fans are excited for the new original shows — and “Star Wars” fans immediately started streaming “The Mandalorian” series, which follows a gunfighter out on his own after the fall of the Empire. There are more than 600 movies, ranging from animated features such as “Aladdin,” “The Lion King,” “Beauty and the Beast” and “The Little Mermaid” to Pixar classics such as “Monsters, Inc.,” “Finding Nemo,” “Ratatouille” and “Wall-E.” Marvel franchise films such as “Guardians of the Galaxy,” “Avengers” (including “Endgame”), “Iron Man” and “Ant-Man” are included, too.
Disney+ is available in the US, Canada the Netherlands via Apple TV, Android, Chromecast, Fire TV, iOS, LG smart TVs, PlayStation 4, Samsung smart TVs, XBox One, web browsers and on the Disney+ app. It will be available in Australia and New Zealand on Nov. 19.
In the US, the service costs $6.99 a month — or $69.99 a year. For $12.99 a month, subscribers can add on Hulu and ESPN+ in a bundle. Verizon customers with an unlimited data plan can get a one-year free trial of Disney+.